About
Committed to delivering products that meet market needs and environmental concerns since 1961.
Who we are
We are a family owned and operated Canadian manufacturer of high-quality commercial washroom accessories, lobby accessories, and site furnishings. We’ve been doing this since 1961 and are proud to have earned a reputation for making quality products that offer both durability and value.
Located at 5276 & 5280 John Lucas Drive in Burlington, Ontario, Canada, we have over 40,000 square feet of modern manufacturing, design, assembly, and warehousing.
Although Canadais home,our products are specified, distributed, and used across North America, South America, Europe and the Middle East. Our products are most often used in Schools, Office Buildings, Airports, Hotels, Restaurants, Recreation Centers, Hospitals, and Long-term care facilities.
What we do
We are experts in steel manufacturing and use our in-house design team to come up with new and creative solutions to your site’s specific needs.
We allow companies to lower operational costs through moving to a single source supplier that specializes in efficient and long lasting janitorial and site furnishing products.
All of our dispensers are designed to be bulk filled and universal; meaning, they will accept any company’s consumable paper, soap, or sanitizer. This allows users to avoid getting locked into costly long term consumable supply contracts.
We use recycled and locally sourced steel in the manufacturing of our products and strive to operate our business in an environmentally responsible manner. This has made us popular with architects specifying into Green Initiative Buildings.
We also have the ability to make custom products to meet unique site-specific needs. We have completed thousands of customized jobs for major universities and school boards, sports facilities, hospitals, and large office buildings.
Key contacts
Need to get a hold of us? Please contact any of the below and a team member will reach out to you shortly.
Get in touch
Manufacturing Facility
5280 John Lucas Drive
Burlington, ON L7L5Z9
Head office and shipping facility
5276 John Lucas Drive
Burlington, ON L7L5Z9
Phone: 1-800 667-5094
Fax: 905-332-7105
Email: info@frostproductsltd.com
Policies and procedures
Orders:
For the most efficient processing, please submit all orders through our website. If additional assistance is required, please reach out to orders@frostproductsltd.com and our team will be happy to answer any questions. We strive to ship all in stock orders within 48 hours. These times can vary based on the product assortment and quantities.
Returns:
Products can be returned if they were purchased within the last year, are in resalable condition (i.e. not used), and in its original box. Please contact our Accounts Receivable team at ar@frostproductsltd.com for a Return Goods Authorization Number (RGA) and they will provide instructions on how to return.
General Warranty:
If any product or part proves to be defective within 12 months from date of shipment from the factory it will be repaired or replaced without any charge, including freight costs when authorized. Costs resulting from the installation or removal of defective products are not covered under this warranty. Discolouration to stainless steel parts resulting from exposure to harsh environmental and/or chemicals are not considered to be defects in workmanship or material and are not covered under warranty. Frost’s hand dryers come with a complete 5 year warranty from date of purchase. Motor assembly and all working parts must be kept clean from excessive dirt/dust and any form of foreign debris. Failure to maintain a unit may reduce performance and result in void of warranty.
Installation Warning:
All wall mounted products must be installed by qualified trades persons. Installers must consult and comply with local building codes. Mounting hardware and other systems tobe determined by contractor and installer pending specific structure, design, and conditions. All installations must be fully inspected and approved by property owners and maintenance personnel prior to product being put into use. Failure to comply to proper installation procedure will void warranty and may result in malfunctioning or injury.