Warranty Policy

General Warranty:

If any product or part proves to be defective within 12 months from date of shipment from the factory it will be repaired or replaced without any charge including freight costs when authorized. Costs resulting from the installation or removal of defective products are not covered under this warranty. Discolouration to stainless steel parts resulting from exposure to harsh environmental and / or chemicals are not considered to be defects in workmanship or material and are not covered under warranty.

Mirror Warranty:

Frost Products Ltd is a leading manufacturer of mirrors for commercial and institutional installations. Frost offers vandal resistant channel frame, frameless, and Barrier free tilt designs. We offer standard float glass, tempered glass, laminated glass, and stainless steel face options. All Frost mirrors are covered under our standard complete product warranty. Mirror glass is conforming to GS12GD5A type 1B, guaranteed against silver spoilage for 10 years. Note; on tempered mirrors the tempering process may produce slight distortion in mirror reflection when viewed from a distance. Mirror back plate consists of shock resistant primary back combined with galvanized second back plate and vandal resistant mounting system. All stainless steel face mirrors use 20 ga. XL buff stainless steel reflective surfaces. Cleaning of mirrors is very important. Solid soils such as paint, excess edge sealant, felt buttons, tape, or adhesives should be razor-bladed off. Cleaning solutions should be mild, and preferable not contain ammonia, vinegar, bleaches, or solvents. Cleaning solutions should be used to dampen the wiping cloth. Do not spray directly on mirror. Spraying directly on a mirror can allow material to run down and provide a source of edge contamination. Damaged caused by cleaning solutions are not covered under warranty.

Hand Dryer Warranty:

Frost’s hand dryers come with a complete 5 year warranty from date of purchase. Motor assembly and all working parts must be kept clean from excessive dirt/dust and any form of foreign debris. Failure to maintain a unit may reduce performance and result in void of warranty.

Maintenance:

Normal preventative maintenance and cleaning will keep Frost products functioning properly and may extend normal product life. Products should be wiped down with a damp soft cloth periodically. Approved stainless steel cleaner may be used to clean scuffs or fingerprints on stainless surfaces. Do not use harsh detergents or chemical cleaners.  Cleaning of mirrors is very important. Solid soils such as paint, excess edge sealant, felt buttons, tape, or adhesives should be razor-bladed off. Cleaning solutions should be mild, and preferable not contain ammonia, vinegar, bleaches, or solvents. Cleaning solutions should be used to dampen the wiping cloth. Do not spray directly on mirror. Spraying directly on a mirror can allow material to run down and provide a source of edge contamination. Damaged caused by cleaning solutions are not covered under warranty.

Installation Warning:

All wall mounted products must be installed by qualified trades persons. Installers must consult and comply with local building codes. Mounting hardware and other systems to be determined by contractor and installer pending specific structure, design, and conditions. All installations must be fully inspected and approved by property owners and maintenance personnel prior to product being put into use. Failure to comply to proper installation procedure will void warranty and may result in malfunctioning or injury.

Frost Order Fulfillment Policy:

Frost requires 48 hours to process orders. We do our best to ensure all orders are shipped within 48 hours of receiving the order. We will try to accommodate rush orders, however we cannot guarantee products will be shipped prior to 48 hours from order receipt.

Return Policy:

Any product may be returned within 30 days of the purchase date. The product must be unused and in its original box. Please contact ar@frostproductsltd.com for a Return Goods Authorization number and include this number with your return shipment. The customer is responsible for return shipping costs and can choose their preferred carrier. Upon return of the product and passing inspection the customer will be credited the order amount to the method of payment used at processing.